TERMS OF SERVICE

SECTION I. IDENTIFICATION OF THE PROVIDER

Art. 1. These Terms of Service govern the relationship between:

Provider: "TechnoBlink" Ltd. (EOOD), registered in the Commercial Register under UIC 208502590, with registered seat and management address: Sofia 1618, Vitosha district, 61 Preki Pat St., represented by its manager Ivan Ivanov.

• VAT identification number: BG208502590
• Email: support@napplus.bg
• Phone: +359 877 303 967

Art. 2. The NAPPlus platform is available at the web address https://napplus.bg and constitutes a SaaS (Software as a Service) software service, intended for the automated generation of XML audit files and digital cash receipts in accordance with the requirements of Ordinance No. N-18 of 13.12.2006.

SECTION II. DEFINITIONS

Art. 3. For the purposes of these Terms of Service, the terms used have the following meaning:

1. "Platform" means the NAPPlus software system, available at https://napplus.bg, including all of its functionalities, modules and integrations.
2. "User" means any natural or legal person who has registered a user account on the Platform and uses the services provided through it.
3. "Subscription" means the periodic paid provision of access to the functionalities of the Platform against payment of a specified fee.
4. "XML audit file" means an electronic document in XML format containing data on completed sales, which is submitted to the NRA (National Revenue Agency) in accordance with Ordinance No. N-18.
5. "Digital cash receipt" means an electronic document in PDF format that replaces the paper cash receipt for online sales pursuant to Art. 24, Art. 39 and Art. 42 of Ordinance No. N-18.

SECTION III. SUBJECT AND SCOPE OF THE SERVICES

Art. 4. The Provider provides Users with the following services through the Platform:

1. Automated generation of XML audit files for submission to the National Revenue Agency.
2. Creation and sending of digital cash receipts to the User's end customers.
3. Automatic sending of generated files by email to recipients specified by the User.
4. Integration with online stores built on the WooCommerce and Shopify platforms, as well as with payment systems such as Stripe.

Art. 5. The User has the right to register and manage an unlimited number of online stores within a single user account, provided that all stores are managed by one and the same legal entity.

SECTION IV. SUBSCRIPTIONS AND PAYMENTS

Art. 6. Access to the Platform is provided against payment of a subscription fee under the following conditions:

1. The Platform offers monthly and annual subscription plans. The specific prices are published on the Platform's website and include the VAT due.
2. Payments are made through a virtual POS terminal serviced by Postbank, via the Stripe payment system. Visa, Visa Electron, MasterCard and Maestro cards are accepted.
3. All transactions are carried out in compliance with the PCI DSS security standards of the International Card Organizations.

Art. 7. REFUNDS: After a subscription is activated, the amounts paid are non-refundable, except in the cases expressly provided for by applicable law. The User declares that they are aware of and agree to this condition before making the payment.

Art. 8. In the event of a dispute regarding a payment made, the User should contact the Provider at support@napplus.bg. Disputes are resolved in accordance with applicable law and the regulations of the relevant banking institution. If agreement cannot be reached, the parties may turn to the European Commission for online dispute resolution.

SECTION V. LIMITATION OF LIABILITY

Art. 9. DISCLAIMER OF WARRANTIES: The Platform is provided "as is" and "as available". The Provider makes no warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement of third-party rights.

Art. 10. The Provider is not liable for:

1. Damages arising from incorrect, incomplete or inaccurate data entered by the User into the Platform, including company data, online store settings or information about products and orders.
2. Administrative sanctions, fines or other adverse consequences imposed on the User by the NRA (National Revenue Agency) or another state authority as a result of errors in the submitted information made by the User.
3. Technical problems, interruptions or delays in the operation of integrated third-party platforms (WooCommerce, Shopify, Stripe, etc.) that hinder the correct submission of data to the Platform.
4. Loss of data, lost profits, interruption of business activity or other indirect, special or consequential damages, even if the Provider has been advised of the possibility of such damages occurring.
5. Changes in legislation, ordinances or the requirements of the NRA that may affect the functionality or applicability of the generated documents.

Art. 11. LIMITATION OF LIABILITY: To the maximum extent permitted by applicable law, the Provider's total liability to the User under these Terms of Service, regardless of the basis for bringing the claim, may not exceed the amount paid by the User for a subscription during the last 12 (twelve) months before the occurrence of the event giving rise to the claim.

Art. 12. The User bears full responsibility for the accuracy and currency of the data entered into the Platform. The User undertakes to ensure the technical compatibility and proper functioning of their own online store with the Platform, as well as the uninterrupted submission of data through the relevant integration.

SECTION VI. INTERRUPTION AND SUSPENSION OF THE SERVICE

Art. 13. The Provider reserves the right to temporarily interrupt or restrict access to the Platform, in whole or in part, without notice, for the performance of technical maintenance, updates, fault correction or for other reasons related to the functioning of the system, without bearing liability for any damages suffered by the User.

Art. 14. The Provider has the right to immediately deactivate a user account without warning if it establishes that the User has provided false data upon registration, uses the Platform in violation of these Terms of Service or applicable law, or performs actions that may harm the Platform or other users.

SECTION VII. DATA STORAGE AND ARCHIVING

Art. 15. The generated digital cash receipts, XML files and other accounting documents are available for download from the User's account throughout the entire period of an active subscription.

Art. 16. ARCHIVING: Upon termination or non-renewal of the subscription, all documents from the User's account are archived for a period of 2 (two) years, counting from the date of termination. During this period, access to the documents through the Platform is suspended. After the archiving period expires, the data is permanently deleted.

Art. 17. The User is responsible for downloading and storing locally all necessary documents before the expiry of their subscription. The Provider is not liable for inability to access archived documents or for loss of data after the expiry of the archiving period.

SECTION VIII. INTELLECTUAL PROPERTY

Art. 18. All intellectual property rights related to the Platform, including the software code, design, logos, trademarks, texts and other materials, are the exclusive property of the Provider or are used by it on a legal basis. The use, copying, modification or distribution of these materials without the express written consent of the Provider is prohibited.

Art. 19. The documents generated by the Platform (digital cash receipts, XML files, etc.) are the property of the User and remain so even after the termination of the subscription, within the archiving periods under Art. 16.

SECTION IX. PROTECTION OF PERSONAL DATA

Art. 20. The Provider processes Users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law. Detailed information about the processing of personal data is contained in the Privacy Policy, published on the Platform's website.

Art. 21. When using the Platform for processing data of the User's end customers, the Provider acts in the capacity of a processor of personal data within the meaning of the GDPR, and the User acts in the capacity of a controller. The User is responsible for the lawful collection and transfer of this data to the Platform.

SECTION X. INDEMNIFICATION

Art. 22. The User undertakes to indemnify and hold harmless the Provider, its employees, partners and representatives from any claims, lawsuits, losses, costs and liabilities (including attorneys' fees) arising from or related to: the User's violation of these Terms of Service; false or misleading information provided by the User; the User's infringement of third-party rights; or unlawful use of the Platform.

SECTION XI. AMENDMENT OF THE TERMS OF SERVICE

Art. 23. The Provider has the right to unilaterally amend these Terms of Service at any time. The amendments take effect with respect to Users within a period of 14 (fourteen) days after their publication on the Platform's website or after sending a notification by email.

Art. 24. Continued use of the Platform after the amendments take effect is considered acceptance of the new Terms of Service. If the User does not agree with the amendments, they have the right to discontinue use of the Platform before the expiry of the period under the preceding article.

SECTION XII. APPLICABLE LAW AND JURISDICTION

Art. 25. These Terms of Service are governed by and construed in accordance with the laws of the Republic of Bulgaria.

Art. 26. All disputes arising from or in connection with these Terms of Service that cannot be resolved through negotiation shall be referred for consideration to the competent court in the city of Sofia.

SECTION XIII. FINAL PROVISIONS

Art. 27. If any of the provisions of these Terms of Service is declared invalid or unenforceable, this does not affect the validity and enforceability of the remaining provisions.

Art. 28. The Provider's failure to exercise or delay in exercising a right granted under these Terms of Service does not constitute a waiver of that right.

Art. 29. By registering a user account and/or using the Platform, the User declares that they have read, understood and accept these Terms of Service in their entirety.

VERSION HISTORY

Version 1.0 – 03.07.2025 – Initial version

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